Zip - Zippers

​If you are having difficulty with your Double zipper and are finding it a bit tricky, Please see attached video on how to use your double…

My order will not go through?

This issue can happen to customers at times but please don't worry. The first thing we suggest to do is to check all details provided including…

Do you have a catalog?

Yes, our catalogue can be viewed at the link https://www.theirishstore.com/catalogs.  If you would like to be added to our catalogue mailing…

I have not received my shipping email. Why?

We will email you to let you know your order has been shipped, once our warehouse has shipped your order with our carriers. Your order can be…

Why am I getting an error when paying?

If your transaction has failed to be authorized by your bank, do not worry. It is often common procedure within banks to block overseas/online…

Customs Issues

We always strive to deliver our parcels within the time frame listed on the website but if there is a delay with your parcel, we will do our…

How do I unsubscribe from email newsletters ?

Very often our emails contain valuable offers and savings on certain orders. However, if you do not wish to receive these emails we provide links…

How do I cancel my order?

Unfortunately, we're unable to cancel or change any part of your order once placed, including the delivery address and order contents.  We regret…

Can I change my order or details on my order?

Once an order has been placed and paid for, our warehouse team start to process your order to ensure prompt delivery to your chosen destination.…

How can I track my order?

We will send you an email when your order has been shipped. You can start tracking your order 1 Business day after you receive this confirmation…